SMS Policy
The Owner may communicate with Users via SMS (text message) for purposes related to reservations, check-in instructions, customer support, and other hospitality- related services.
Personal data collected
When a User consents to receive SMS communications from the Owner, the following Personal Data is collected: mobile phone number and a record of the User’s consent.
How Personal Data is used
The User’s phone number is used solely to send SMS messages related to the following:
- Reservation confirmations and booking updates
- Check-in and check-out instructions
- Customer support responses to the User’s inquiries
- Service notifications related to the User’s stay
- Follow-up messages from the Owner’s hospitality team
Information sharing and disclosure
SMS consent will not be shared to any third parties for marketing purposes. No mobile opt-in data will be shared.
The Owner does not sell or rent Users’ Personal Data to third parties. The Owner does not sell, rent, release, or transfer SMS consent or phone numbers to any third party for marketing purposes. Personal Data may be shared in the following circumstances:
The Owner may share Personal Data with service providers who perform services on its behalf, such as SMS delivery platforms or customer support tools. These providers are contractually obligated to protect the data and use it only for the services they provide.
The Owner may disclose Personal Data if required by law, regulation, or legal process, or if necessary to protect the rights, property, or safety of Users or others.
Opting out
Users may opt out of SMS communications at any time by replying STOP to any text message from the Owner. For assistance, Users may reply HELP or contact the Owner at contact@playparkhotels.com or visit playparkhotels.com.
SMS Terms and Conditions
Welcome to Playpark Hospitality. By providing a phone number and consenting to receive SMS communications, the User agrees to comply with and be bound by these Terms and Conditions. If the User does not agree with these terms, they should not opt in to the SMS program.
Consent for SMS communication
By providing consent to receive SMS communications, the User acknowledges and agrees to receive text messages from the Owner (Playpark Hospitality) at the phone number provided. Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS communications
Users who have consented may receive SMS communications related to the following:
Guests
- Updates regarding reservations, check-in, check-out, or other relevant stay information
- Check-in and appointment reminders
- Follow-up messages from the Owner’s hospitality team
- Billing inquiries (if applicable)
Opt-in method
Users may opt in to receive SMS messages in the following ways:
- Verbally, during a reservation or check-in conversation with the Owner’s team
- By submitting a phone number through the Owner’s website contact or booking form
- and indicating consent to receive text messages
Standard messaging disclosure
Message and data rates may apply. Users can opt out at any time by texting “STOP.” For assistance, text “HELP” to any message, call (844) 808-6508, email contact@playparkhotels.com, or visit playparkhotels.com/privacy-policy. Message frequency may vary.
Latest update: 2026-06-03
